We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item m

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vistamantrade@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vistamantrade@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vistamantrade@outlook.com.

ust be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vistamantrade@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vistamantrade@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vistamantrade@outlook.com.

Return & Refund Policy

At VistaMan Trade Inc., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return or exchange within 30 days of receiving their order. To qualify for a return, the product must:

• Be unused and in its original condition.

• Be returned in the original packaging with all accessories, manuals, and included components.

• Not show signs of installation, modification, damage, or excessive handling.

• Include proof of purchase or order confirmation.

Unless the return is due to an error on our part, defective merchandise, or shipping damage, customers are responsible for return shipping costs.

How to Request a Return

To initiate a return, please contact our customer support team with the following information:

• Order number

• Product name and details

• Reason for return

• Photos of the item (if damaged, defective, or incorrect)

Once your request is reviewed and approved, return instructions will be provided. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery. Include photographs showing the issue so our team can evaluate the claim.

Upon verification, VistaMan Trade Inc. will, at its discretion:

• Replace the item,

• Provide a full refund, or

• Issue store credit.

For approved claims, return shipping costs will be covered by VistaMan Trade Inc.

Missing Items or Parts

Please inspect your shipment immediately upon arrival. Any missing items or components must be reported within 7 days of delivery. Verified missing parts will be shipped at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund:

• Clearance, final sale, or discontinued products

• Custom-made, special-order, or personalized items

• Products damaged due to misuse, improper installation, negligence, or unauthorized modifications

• International orders unless otherwise required by law

Refund Processing

After the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Please note:

• Original shipping charges are non-refundable.

• Customs duties, taxes, and import fees are non-refundable.

• Processing times may vary depending on your payment provider.

Exchanges

Eligible products may be exchanged for the same item or an alternative product of equal value, subject to availability. Exchange requests are processed after the original item has been received and inspected.

Restocking Fee

Returned items that do not fully meet the return conditions may be subject to a 15% restocking fee, which will be deducted from the refund amount.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact information provided on our website. We are committed to resolving any issues promptly and professionally.